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Beyond Generic Chatbots: How ABLE Uses RL to Bring Empathy and Personalization to Disability Support
Introduction Imagine navigating a world not designed for you. For the over one billion people globally living with some form of physical disability, this is a daily reality. Whether it’s finding wheelchair-accessible housing, managing chronic pain, or dealing with the social isolation that often accompanies physical limitations, the need for reliable support is massive. In the age of AI, conversational agents (chatbots) offer a promising solution. They are available 24/7 and can provide immediate information. However, there is a glaring problem with most current systems: they are robotic. If a user expresses frustration about losing mobility, a standard chatbot might output a sterile list of medical definitions. It lacks the “human” touch—the ability to understand the user’s specific personality, age, and gender, and to respond with genuine empathy and politeness. ...
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